Broadband renewal

[#1]

Hi,

I'm not sure if my renewal went through. I have had no email confirmation and in my account it is telling me this.

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

Can anyone help please.

[#2]

I have had this problem for over a year now and still trying to get it resolved!! I was told in January 2020 that it is a known problem and will be resolved as a priority - I am still waiting!!  I am very unhappy with Plusnet at the moment as I have been unable to pay my Saver Line Rental and am currently having to pay each month. Currently waiting for a reply from them for the message I sent yesterday .... I am not holding my breath!

[#3]

Hello @stevrod77,

I have checked your account and can see you have been in touch to resolve the issue.

Thank you for your time on the phone today @Steffie558, it was really lovely speaking with you and please get back to me if you have any further problems with your account.

[#4]

Thank you SO much Sammy for sorting my problem. You really are a star! 🌟

[#5]

Aww how lovely @Steffie558 I'll be sure to let Sammy know!