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Broadband regular cut outs

Sarain
Newbie
Posts: 1
Registered: ‎07-06-2018

Broadband regular cut outs

Hi
Last night and now tonight my broadband has cut out at ariund the same time - 11.15pm. This could have been happening on other nights without me realising. It was back on again this morning but im going to be really annoyed if this happens every evening as i work irregular hours and need my broadband at that time. I also really resent paying a small fortune for a 24hour service and having to switch to 4g on my fone because my internet is cutting out. Ive gone through all the usual steps on the support pages.
Thanks.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Broadband regular cut outs

Hi there.

Line tests are showing a potential fault which I've raised with our suppliers now.

I'll update you via your account with more info shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet