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Broadband profile change

dcdsmith89
Hooked
Posts: 8
Registered: ‎12-05-2019

Broadband profile change

‎12-05-2019 4:49 PM - edited ‎12-05-2019 4:51 PM

I have recently moved address and I requested that my broadband profile is changed to my new address can you please confirm that this has been actioned. 

 

Could you also ensure that caller display has been added to my phone line. 

 

Thank you.

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Gel
Aspiring Champion
Posts: 2,305
Thanks: 291
Fixes: 27
Registered: ‎02-08-2007

Re: Broadband profile change

‎12-05-2019 8:33 PM

In your Account /Customer Profile, you can see if Caller ID is shown as active.
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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Broadband profile change

‎13-05-2019 10:29 AM

Hi there.

Sorry that caller display wasn't provisioned on your line when we processed your house move. I've added this on now and it should activate within the hour.

Regarding your broadband/connection profile I've updated this for you now, however now that you're connected to an ADSL2+ exchange this will have no effect on your speeds.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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