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Broadband out of contract

dazzaroo
Newbie
Posts: 1
Registered: ‎24-10-2022

Broadband out of contract

Hi

My contract for fibre extra broadband recently came to an end and i'm now paying the out of contract amount.

according to the website i have no other option than to continue paying this higher amount which i dont want to do when i know i can get broadband cheaper.

I've had no problems with plusnet but can't afford to continue with them.

cheers

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,264
Fixes: 420
Registered: ‎30-06-2016

Re: Broadband out of contract

@dazzaroo  Welcome to the Community forum.

I find this quite surprising.

Ring the Customer Options Team on 0800 013 2632 and discuss it with them. This number is normally answered quite quickly.

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RealAleMadrid
Aspiring Hero
Posts: 2,748
Thanks: 1,421
Fixes: 59
Registered: ‎07-07-2009

Re: Broadband out of contract

@dazzaroo  Ignore the website, there should be no reason why you can't start a new contract with a discounted price.