Broadband only order query
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Broadband only order query
24-07-2014 3:36 PM
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The business I work for has an accommodation area for residential staff. Installed in this area is an Openreach outside line with line rental currently paid to EE business (line migrated last week).
When one of our staff tries to order a broadband only service for this line (so we're still paying the line rental, just not the broadband), the plusnet checker accepts the postcode and address, but asks if the phone line in question is an active, working phone line (which it is). It then reports that the line is incompatible with broadband and a new line will have to be provisioned.
The line has had broadband on it in the past (when the line rental was with BT and the BB with sky), therefore I am at a loss as to why we can't put an order through.
I can supply the number and address on request.
Re: Broadband only order query
24-07-2014 3:40 PM
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Re: Broadband only order query
24-07-2014 3:43 PM
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Happy to check this for you if want to PM the details over to me, however given that it's EE and that our systems say it's incompatible I'd put good money on that being an LLU line as Jim says.
Adam
Re: Broadband only order query
24-07-2014 4:22 PM
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Re: Broadband only order query
24-07-2014 4:27 PM
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Re: Broadband only order query
24-07-2014 5:01 PM
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Re: Broadband only order query
24-07-2014 5:08 PM
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Is the line definitely active and working at present?
Re: Broadband only order query
24-07-2014 5:09 PM
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Re: Broadband only order query
24-07-2014 5:11 PM
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No DACS as far as I can tell, and it has had Sky BB on it in the very recent past. The only thing is it has just been ported over to EE business in the last week or so.
Re: Broadband only order query
24-07-2014 5:16 PM
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Re: Broadband only order query
24-07-2014 5:20 PM
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The only two possibilities left I can think of are either:
The line isn't active for some reason or is incorrectly marked as so by EE
Or a records issue is affecting availability checks.
If you want you should still be able to proceed with the signup and our provisioning team will endeavour to find out what the issue is and see if it can be ocer come.
Re: Broadband only order query
25-07-2014 9:23 AM
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Quote from: Oldjim This is probably a very silly suggestion but were you trying to get residential broadband on a business line
I thought that might be the problem, but the Plusnet business broadband only order form wouldn't work either. As said before the line has always been on our business account, but previous occupants had sky residential broadband active.
Last time we had a line moved over IIRC we had to wait a week or two before the broadband order could go in (this was a BT to TT transfer), therefore it could be a slow update of the databases involved.
Re: Broadband only order query
07-08-2014 4:07 PM
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Is it possible to take another look _Adam_Walker_ ?
Re: Broadband only order query
03-11-2014 9:53 AM
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