cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband not working

plscott
Dabbler
Posts: 13
Registered: 30-05-2011

Broadband not working

So says the screen in front of me; a typical night`s happening.  Only I was on the Plusnet forum at the time!  Contract ends on 1 Nov.  Not long now. . . . Yes, I`ve tried the connections.  Telephone`s OK.  ADSL thingy and router are new.  It`s not my antivirus.  And peak periods aren`t good.  I would pay more for a better service, but I really don`t know if it would deliver. . . Still, it`s loads better than 3Mobile . . .
2 REPLIES
Community Veteran
Posts: 4,826
Thanks: 117
Fixes: 24
Registered: 14-07-2009

Re: Broadband not working

And you have reported it as a fault?
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Broadband not working

Hi plscott,
Your service should be stable and working correctly despite of which package you have with us.
We can help you resolve this but I can't see that you've logged a fault with us so I'm going to recommend that as the next step. You can do that by visiting http://faults.plus.net or by calling support on 0800 432 0200 at any time.
Do let us know on here if you need any assistance beyond that but I'm confident we can help you get that sorted.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team