Broadband not working since sign up.
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Broadband not working since sign up.
01-09-2017 4:13 PM
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Re: Broadband not working since sign up.
02-09-2017 4:02 PM
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Re: Broadband not working since sign up.
02-09-2017 4:13 PM - edited 02-09-2017 4:18 PM
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Hi there.
Sorry about the rocky start.
From looking at your account we can see your connection working as of about 12pm?
EDIT:
@Paige93 Scrap the above. It looks like the automatic setup [TR069] software from the router component on your account is also present on another account. That'll be causing no issues, except a bit of confusion on the connection logs.
Can you raise a fault to us at http://faults.plus.net as we'll need to arrange an engineer visit.
Thanks
Anoush
Re: Broadband not working since sign up.
02-09-2017 5:50 PM
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Thanks.
Re: Broadband not working since sign up.
02-09-2017 5:59 PM
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Thanks for raising the fault ticket, I've replied to it here: https://www.plus.net/wizard/?p=view_question&id=157025555
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