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Broadband not active yet. I feel cheated.
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Re: Broadband not active yet. I feel cheated.
29-10-2013 4:42 PM
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There is nothing you can do about it. U have to wait until Nov 4th if you can wait. If you want your broadband activated within 24 hours then U have to pay plusnet £127.55 for fast track activation like chris metion below:
Quote from: Chris Fast Tracks can be done, but does come at a cost of £127.55
We can offer you this option, however, the full cost of the expedite would be required, as this is a cost that is levied by our suppliers which would need to be passed on.
Message 31 of 35
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Re: Broadband not active yet. I feel cheated.
29-10-2013 8:06 PM
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Quote from: tension83 I had to pay approx. £25 from my debit card to complete the order. Only after I had PAID did the email supposedly get sent to me.
Imagine buying a car with air conditioning, then 10 minutes after you've driven off the forecourt, the salesman texts you to say 'The car has no air conditioning'.
How would you feel?
And there's no need to be facetious.
Can I suggest that you just suck it up?
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Re: Broadband not active yet. I feel cheated.
29-10-2013 9:41 PM
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Yes, it has become apparent that I am going to get no help from Plusnet. I will however use my experience so far to dissuade people from choosing Plusnet as a provider at every available juncture.
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Re: Broadband not active yet. I feel cheated.
29-10-2013 10:12 PM
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So you are going to be vindictive and tell lies about what has happened just because you made a wrong assumption about when your broadband service would be activated? You need to be careful!
Edit: You were also emailed on the 19th and confirmed during a call on the 25th that broadband would be 5 to 7 days after the telephone. That you chose to ignore that information is not Plusnet's fault.
Edit: You were also emailed on the 19th and confirmed during a call on the 25th that broadband would be 5 to 7 days after the telephone. That you chose to ignore that information is not Plusnet's fault.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 34 of 35
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Re: Broadband not active yet. I feel cheated.
29-10-2013 10:12 PM
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Quote from: tension83 Yes, it has become apparent that I am going to get no help from Plusnet. I will however use my experience so far to dissuade people from choosing Plusnet as a provider at every available juncture.
fill yer boots
Message 35 of 35
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