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Broadband not activated on new line!

FChow
Newbie
Posts: 3
Registered: 05-02-2017

Broadband not activated on new line!

Have a red light on router which suggests broadband has not been activated despite being told it already has.  Sort it out Plusnet as already as a new customer not impressed by your service!

4 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: router not activated on new line!

How about trying to be polite; you may get some assistance then. A router does not need activating, the broadband service on the line perhaps.
FChow
Newbie
Posts: 3
Registered: 05-02-2017

Re: router not activated on new line!

Yes meant broadband not activated! I was being polite, but venting my frustration!

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: router not activated on new line!

@FChow

As it is a Sunday, you will probably not get an answer  from Plusnet today. I would phone them (free call from any UK landline or UK mobile)

0800 432 0200 (from within the UK)

FChow
Newbie
Posts: 3
Registered: 05-02-2017

Re: router not activated on new line!

Will give them a call tomorrow! thanks!