Broadband needs re-syncing please!

[#1]

Hi, 

My broadband speed should be minimum 6mb/s download. The last 48 hrs it has been 0.4mb/s MAX.

I paid for a 48hr rental from amazon 2 days ago at 8pm and myself and the children have been unable to watch it! (frozen 2)

Please can someone refresh my connection or something as I'll lose the rental by 8pm tonight!! :((

[#2]

Thanks for getting in touch @smeith and apologies for the delayed response.

I can see you've spoken with our support team who made some changes.

Are you still having issues?