Broadband light flashing help

[#1]

My broadband abruptly cut out mid week and ever since the broadband and wireless lights keep flashing. I have followed the advice as on the video several times and with a different router. My broadband is showing on my device settings but won’t connect. Any ideas what I can do next?

[#2]

Sorry to hear this.

We've tested your line and it's picking up on a external fault on the phone line.

This has been raised to our suppliers and you can monitor this by going here