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Broadband keeps dropping

lizxstrachan
Newbie
Posts: 3
Registered: ‎06-12-2014

Broadband keeps dropping

Could someone at PlusNet please look into this.
My broadband keeps dropping, I get site not found errors or cannot connect to site. I have rebooted the router.

Microsoft "Fix connectivity" says configuration is correct but that the website (google.co.uk in this case is not responding). I tried www.bbc.co.uk and I get the router login page.
This happened through the week also but it started to work again on its own. Today the Broadband and Internet lights were green then they go to green flashing then Red and repeat round. My son thinks it's a fault at the exchange or maybe with PlusNet?
7 REPLIES
southerner
Aspiring Pro
Posts: 522
Thanks: 48
Fixes: 1
Registered: ‎27-11-2013

Re: Broadband keeps dropping

Mine keeps dropping too this morning. No doubt DLM will be stepping in soon to raise my ds TSNR :-( I was trying to do something but think I'll give up for now as I keep loosing my place with each drop :-/ Are there problems this morning PlusNet's end?
southerner
Aspiring Pro
Posts: 522
Thanks: 48
Fixes: 1
Registered: ‎27-11-2013

Re: Broadband keeps dropping

Sorry to bleat on but I wonder what happened here. It seems only me and the OP were affected by this. Are we maybe both on the same exchange and the OR engineers there decided to have a game of 5-a-side against our DSLAM rack this morning? :-) Thankfully no more drops/reconnects this end since this morning.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Broadband keeps dropping

@lizxstrachan
Your line was disconnecting a log, but seems to have stablised since Saturday afternoon. I'd suggest that if you're having any further connection problems you should go through our faults checker at https://faults.plus.net

@woodm
Very very unlikely to be related to lizxstrachan's fault.
Your line has been dropping, Friday had the most that we can see. I see you've updated your ticket, I'll give Tony a nudge.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
southerner
Aspiring Pro
Posts: 522
Thanks: 48
Fixes: 1
Registered: ‎27-11-2013

Re: Broadband keeps dropping

My DSL's been up for the last 27hrs Chris. Mind you I guess I shouldn't say that else it will drop again :-)
lizxstrachan
Newbie
Posts: 3
Registered: ‎06-12-2014

Re: Broadband keeps dropping

Hi Chris,
Thanks, any chance you can do the graph for the last week since Sunday morning please.?
Much appreciated.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Broadband keeps dropping

Not many drops, there was a long disconnection showing this morning though.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lizxstrachan
Newbie
Posts: 3
Registered: ‎06-12-2014

Re: Broadband keeps dropping

Thanks Chris, I'm monitoring this on my mothers behalf.