Broadband keeps dropping slow speed
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- Re: Broadband keeps dropping slow speed
Broadband keeps dropping slow speed
19-09-2018 1:11 PM - edited 19-09-2018 1:15 PM
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Hi
I see on the forum I am not the only one with this issue.
For the past 2 days my internet has been dropping constantly and when I am connected, I'm getting really poor speeds.(5Mbps down and 3.5Mbps up ). according to the BT wholesale checker I'm connected at full speed (around 50Mbps). I have a separate modem and router and My modem never loses sync but my router is dropping the connection. My phone is also seems fine this leads me to believe the problem may be at your end due to the other posts on the forum.
Can someone look into this for me please
Regards John
Re: Broadband keeps dropping slow speed
20-09-2018 10:34 AM
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Re: Broadband keeps dropping slow speed
20-09-2018 12:59 PM
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Hi
Not using wireless
I have pages of this in my router logs don't know if it helps
Sep 20 09:45:31 PPP INFO rcvd [CHAP Success "CHAP authentication success"]
Sep 20 09:45:31 PPP INFO send_phase 2091 pppd_phase = 0x7, ipv6 = 0, ipv4 = 0^M
Sep 20 09:45:31 PPP INFO In pppd the httpd-id is 646, set link phase is 0x7
Sep 20 09:45:31 PPP INFO sent [IPCP Req addr=0.0.0.0 dns1=0.0.0.0 dns3=0.0.0.0]
Sep 20 09:45:31 PPP INFO rcvd [IPCP Req addr=172.16.11.145]
Sep 20 09:45:31 PPP INFO sent [IPCP Ack addr=172.16.11.145]
Sep 20 09:45:31 PPP INFO rcvd [IPCP Nak addr=146.200.183.109 dns1=212.159.6.10 dns3=212.159.6.9]
Sep 20 09:45:31 PPP INFO sent [IPCP Req addr=146.200.183.109 dns1=212.159.6.10 dns3=212.159.6.9]
Sep 20 09:45:31 PPP INFO rcvd [IPCP Ack addr=146.200.183.109 dns1=212.159.6.10 dns3=212.159.6.9]
Sep 20 09:45:31 PPP INFO ipcp_up :ipv4 = 0, ipv6 = 0, ipcp_wantoptions[0].default_route = 1^M
Sep 20 09:45:31 PPP INFO delete old gateway^M
Sep 20 09:45:31 PPP INFO send_phase 2091 pppd_phase = 0x8, ipv6 = 0, ipv4 = 0^M
Sep 20 09:45:31 PPP INFO In pppd the httpd-id is 646, set link phase is 0x8
Sep 20 09:45:33 PPP NOTICE PPPoE connected
Sep 20 09:52:38 PPP INFO send_phase 2091 pppd_phase = 0xd, ipv6 = 0, ipv4 = 0^M
Sep 20 09:52:38 PPP INFO In pppd the httpd-id is 646, set link phase is 0xd
Sep 20 09:54:38 PPP INFO send_phase 2091 pppd_phase = 0xd, ipv6 = 0, ipv4 = 0^M
Sep 20 09:54:38 PPP INFO In pppd the httpd-id is 646, set link phase is 0xd
Sep 20 09:55:02 PPP WARNING PPPoE link down
Sep 20 09:55:02 PPP INFO got_sigterm, Terminating on signal 15
Sep 20 09:55:02 PPP ERROR User request
Sep 20 09:55:02 PPP INFO send_phase 2091 pppd_phase = 0x9, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:02 PPP INFO In pppd the httpd-id is 646, set link phase is 0x9
Sep 20 09:55:02 PPP INFO send_phase 2091 pppd_phase = 0x7, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:02 PPP INFO In pppd the httpd-id is 646, set link phase is 0x7
Sep 20 09:55:02 PPP ERROR LCP down
Sep 20 09:55:02 PPP WARNING LCP down
Sep 20 09:55:02 PPP INFO send_phase 2091 pppd_phase = 0x4, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:02 PPP INFO In pppd the httpd-id is 646, set link phase is 0x4
Sep 20 09:55:02 PPP INFO sent [LCP TermReq]
Sep 20 09:55:16 PPP NOTICE call pppoeFormatCmd.
Sep 20 09:55:16 PPP NOTICE Standard authentication.
Sep 20 09:55:16 PPP INFO send_phase 2091 pppd_phase = 0x2, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:16 PPP INFO In pppd the httpd-id is 646, set link phase is 0x2
Sep 20 09:55:16 PPP INFO sent [PADI Host-Uniq(0x00000d9d)]
Sep 20 09:55:16 PPP INFO rcvd [PADO AC-Name:acc-aln1.l-gla AC-MAC:40:7c:7d:c2:3b:9e]
Sep 20 09:55:16 PPP INFO sent [PADR Host-Uniq(0x00000d9d)]
Sep 20 09:55:16 PPP INFO rcvd [PADS sess-id(3750)]
Sep 20 09:55:16 PPP INFO send_phase 2091 pppd_phase = 0x4, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:16 PPP INFO In pppd the httpd-id is 646, set link phase is 0x4
Sep 20 09:55:16 PPP INFO sent [LCP Req mru=1492 magic=0x9191ec2b]
Sep 20 09:55:16 PPP INFO rcvd [LCP Req mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:16 PPP INFO sent [LCP Ack mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:19 PPP INFO rcvd [LCP Req mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:19 PPP INFO sent [LCP Ack mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:19 PPP INFO sent [LCP Req mru=1492 magic=0x9191ec2b]
Sep 20 09:55:22 PPP INFO rcvd [LCP Req mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:22 PPP INFO sent [LCP Ack mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:22 PPP INFO sent [LCP Req mru=1492 magic=0x9191ec2b]
Sep 20 09:55:25 PPP INFO rcvd [LCP Req mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:25 PPP INFO sent [LCP Ack mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:25 PPP INFO sent [LCP Req mru=1492 magic=0x9191ec2b]
Sep 20 09:55:28 PPP INFO rcvd [LCP Req mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:28 PPP INFO sent [LCP Ack mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:28 PPP INFO sent [LCP Req mru=1492 magic=0x9191ec2b]
Sep 20 09:55:31 PPP INFO rcvd [LCP Req mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:31 PPP INFO sent [LCP Ack mru=1492 auth=chap-MD5 magic=0x321496b]
Sep 20 09:55:31 PPP INFO sent [LCP Req mru=1492 magic=0x9191ec2b]
Sep 20 09:55:31 PPP INFO rcvd [LCP Ack mru=1492 magic=0x9191ec2b]
Sep 20 09:55:31 PPP INFO send_phase 2091 pppd_phase = 0x5, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:31 PPP INFO In pppd the httpd-id is 646, set link phase is 0x5
Sep 20 09:55:31 PPP INFO rcvd [CHAP Challenge (430282d72497e524ab6aa8d7b18012a0d9eeed357418522bc2d0730e767363ba75e59299fdf7bda9e16701936714344103a1), name = "acc-aln1.l-gla"]
Sep 20 09:55:31 PPP INFO sent [CHAP Response (8258f8e7b93b4ba06610d6a60c6eacb6), name = "aqya56@plusdsl.net"]
Sep 20 09:55:31 PPP INFO rcvd [CHAP Success "CHAP authentication success"]
Sep 20 09:55:31 PPP INFO send_phase 2091 pppd_phase = 0x7, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:31 PPP INFO In pppd the httpd-id is 646, set link phase is 0x7
Sep 20 09:55:31 PPP INFO sent [IPCP Req addr=0.0.0.0 dns1=0.0.0.0 dns3=0.0.0.0]
Sep 20 09:55:31 PPP INFO rcvd [IPCP Req addr=172.16.11.145]
Sep 20 09:55:31 PPP INFO sent [IPCP Ack addr=172.16.11.145]
Sep 20 09:55:31 PPP INFO rcvd [IPCP Nak addr=195.99.35.95 dns1=212.159.6.9 dns3=212.159.6.10]
Sep 20 09:55:31 PPP INFO sent [IPCP Req addr=195.99.35.95 dns1=212.159.6.9 dns3=212.159.6.10]
Sep 20 09:55:32 PPP INFO rcvd [IPCP Ack addr=195.99.35.95 dns1=212.159.6.9 dns3=212.159.6.10]
Sep 20 09:55:32 PPP INFO ipcp_up :ipv4 = 0, ipv6 = 0, ipcp_wantoptions[0].default_route = 1^M
Sep 20 09:55:32 PPP INFO delete old gateway^M
Sep 20 09:55:32 PPP INFO send_phase 2091 pppd_phase = 0x8, ipv6 = 0, ipv4 = 0^M
Sep 20 09:55:32 PPP INFO In pppd the httpd-id is 646, set link phase is 0x8
Sep 20 09:55:32 PPP NOTICE PPPoE connected
Sep 20 10:03:23 DHCP INFO DHCPS:Recv REQUEST from 18:4F:32:8B:85:3E
Sep 20 10:03:23 DHCP INFO DHCPS:Send ACK to 192.168.0.105
Sep 20 11:03:23 DHCP INFO DHCPS:Recv REQUEST from 18:4F:32:8B:85:3E
Sep 20 11:03:23 DHCP INFO DHCPS:Send ACK to 192.168.0.105
Sep 20 11:28:38 PPP INFO send_phase 2091 pppd_phase = 0xd, ipv6 = 0, ipv4 = 0^M
Sep 20 11:28:38 PPP INFO In pppd the httpd-id is 646, set link phase is 0xd
Sep 20 11:30:38 PPP INFO send_phase 2091 pppd_phase = 0xd, ipv6 = 0, ipv4 = 0^M
Sep 20 11:30:38 PPP INFO In pppd the httpd-id is 646, set link phase is 0xd
Sep 20 11:31:02 PPP WARNING PPPoE link down
Sep 20 11:31:02 PPP INFO got_sigterm, Terminating on signal 15
Sep 20 11:31:02 PPP ERROR User request
Sep 20 11:31:02 PPP INFO send_phase 2091 pppd_phase = 0x9, ipv6 = 0, ipv4 = 0^M
Sep 20 11:31:02 PPP INFO In pppd the httpd-id is 646, set link phase is 0x9
Sep 20 11:31:02 PPP INFO send_phase 2091 pppd_phase = 0x7, ipv6 = 0, ipv4 = 0^M
Sep 20 11:31:02 PPP INFO In pppd the httpd-id is 646, set link phase is 0x7
Sep 20 11:31:02 PPP ERROR LCP down
Sep 20 11:31:02 PPP WARNING LCP down
full log in attachment
don't know if this helps
Re: Broadband keeps dropping slow speed
20-09-2018 1:03 PM
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no not using wireless
I've added an attachment of my router log don't know if it helps
Re: Broadband keeps dropping slow speed
20-09-2018 8:04 PM
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Hi @Ripcord,
Please accept my apologies for the issue with your service.
I have tested the line and identified a major service outage for your area that could potentially be causing the drops in your service. Our suppliers have provided an estimated response time of 21/09/2018 6am.
In the meantime, in case this is not causing your connection to drop, please can you go through our troubleshooting here.
If the issue persists after the diagnostics and the estimated response time, please reply to this ticket and on here so we can investigate the issue further.
Thank you
Re: Broadband keeps dropping slow speed
21-09-2018 3:05 PM
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HI
thanks for looking into this problem for me.
although my internet has improved today it is still not working correctly. the line is dropping every 30 min and my download speed is less than half of what it should be, can you look into this further for me
Re: Broadband keeps dropping slow speed
21-09-2018 6:22 PM
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Things seem to have stabilised.My speed is back up to what it was and the disconnections have stopped. ill keep an eye on it over the next few days and see how it goes.
Re: Broadband keeps dropping slow speed
23-09-2018 4:52 PM
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Cheers for the update, and I'm glad to hear your connection is stable again.
I'll leave your fault ticket open for our faults guys to check your connection next week and get back to you.
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