Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
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21-11-2019 11:54 AM
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Follow up to this post: https://community.plus.net/t5/Fibre-Broadband/Broadband-keeps-dropping-out-multiple-times-a-day-watc...
Not sure I can progress this any further. Its still doing it, a lot! Couldn't get a 3rd party router to work as I had planned. Still plugged into the test socket. Things I've tried is assign most items a static ip as well as 2 socket wifi extenders as I thought devices on the end of coverage might have been affecting it but its made little difference. What are my next steps as my wife is not happy and noone wants that!
03:23:20, 21 Nov. | ( 30.430000) System up, firmware version: 4.7.5.1.83.8.263 |
03:23:07, 21 Nov. | ( 17.940000) System start |
03:23:07, 21 Nov. | ( 17.930000) Boot reason: watchdog reset (cause: 0x3) |
22:33:26, 20 Nov. | ( 33.130000) System up, firmware version: 4.7.5.1.83.8.263 |
22:33:10, 20 Nov. | ( 17.900000) System start |
22:33:10, 20 Nov. | ( 17.900000) Boot reason: watchdog reset (cause: 0x3) |
18:59:30, 20 Nov. | ( 32.940000) System up, firmware version: 4.7.5.1.83.8.263 |
18:59:15, 20 Nov. | ( 18.470000) System start |
18:59:15, 20 Nov. | ( 18.470000) Boot reason: watchdog reset (cause: 0x3) |
17:56:06, 20 Nov. | ( 33.660000) System up, firmware version: 4.7.5.1.83.8.263 |
17:55:50, 20 Nov. | ( 18.490000) System start |
17:55:50, 20 Nov. | ( 18.490000) Boot reason: watchdog reset (cause: 0x3) |
15:33:39, 20 Nov. | ( 32.100000) System up, firmware version: 4.7.5.1.83.8.263 |
15:33:24, 20 Nov. | ( 17.900000) System start |
15:33:24, 20 Nov. | ( 17.900000) Boot reason: watchdog reset (cause: 0x3) |
12:03:22, 20 Nov. | ( 32.920000) System up, firmware version: 4.7.5.1.83.8.263 |
12:03:07, 20 Nov. | ( 18.460000) System start |
12:03:07, 20 Nov. | ( 18.450000) Boot reason: watchdog reset (cause: 0x3) |
18:51:50, 19 Nov. | ( 32.440000) System up, firmware version: 4.7.5.1.83.8.263 |
18:51:35, 19 Nov. | ( 18.200000) System start |
18:51:35, 19 Nov. | ( 18.200000) Boot reason: watchdog reset (cause: 0x3) |
22:50:15, 17 Nov. | ( 32.240000) System up, firmware version: 4.7.5.1.83.8.263 |
22:50:00, 17 Nov. | ( 17.840000) System start Button press |
21:31:59, 17 Nov. | ( 32.810000) System up, firmware version: 4.7.5.1.83.8.263 |
21:31:44, 17 Nov. | ( 18.400000) System start |
21:31:44, 17 Nov. | ( 18.400000) Boot reason: watchdog reset (cause: 0x3) |
21:10:14, 17 Nov. | ( 32.820000) System up, firmware version: 4.7.5.1.83.8.263 |
21:09:59, 17 Nov. | ( 18.520000) System start |
21:09:59, 17 Nov. | ( 18.520000) Boot reason: watchdog reset (cause: 0x3) |
19:21:37, 17 Nov. | ( 32.890000) System up, firmware version: 4.7.5.1.83.8.263 |
19:21:22, 17 Nov. | ( 18.440000) System start |
19:21:22, 17 Nov. | ( 18.440000) Boot reason: watchdog reset (cause: 0x3) |
18:38:38, 17 Nov. | ( 33.080000) System up, firmware version: 4.7.5.1.83.8.263 |
18:38:23, 17 Nov. | ( 18.420000) System start |
18:38:23, 17 Nov. | ( 18.420000) Boot reason: watchdog reset (cause: 0x3) |
18:31:03, 17 Nov. | ( 33.780000) System up, firmware version: 4.7.5.1.83.8.263 |
18:30:47, 17 Nov. | ( 18.400000) System start |
18:30:47, 17 Nov. | ( 18.400000) Boot reason: watchdog reset (cause: 0x3) |
17:57:15, 17 Nov. | ( 32.030000) System up, firmware version: 4.7.5.1.83.8.263 |
17:57:01, 17 Nov. | ( 18.030000) System start |
17:57:01, 17 Nov. | ( 18.030000) Boot reason: watchdog reset (cause: 0x3) |
18:52:11, 16 Nov. | ( 33.210000) System up, firmware version: 4.7.5.1.83.8.263 |
18:51:56, 16 Nov. | ( 18.500000) System start |
18:51:56, 16 Nov. | ( 18.500000) Boot reason: watchdog reset (cause: 0x3) |
23:51:41, 15 Nov. | ( 32.380000) System up, firmware version: 4.7.5.1.83.8.263 |
23:51:26, 15 Nov. | ( 17.880000) System start |
23:51:26, 15 Nov. | ( 17.880000) Boot reason: watchdog reset (cause: 0x3) |
20:42:17, 15 Nov. | ( 34.090000) System up, firmware version: 4.7.5.1.83.8.263 |
20:42:01, 15 Nov. | ( 18.150000) System start |
20:42:01, 15 Nov. | ( 18.150000) Boot reason: watchdog reset (cause: 0x3) |
23:59:20, 13 Nov. | ( 32.390000) System up, firmware version: 4.7.5.1.83.8.263 |
23:59:05, 13 Nov. | ( 17.870000) System start |
23:59:05, 13 Nov. | ( 17.870000) Boot reason: watchdog reset (cause: 0x3) |
20:27:25, 13 Nov. | ( 33.680000) System up, firmware version: 4.7.5.1.83.8.263 |
20:27:09, 13 Nov. | ( 18.400000) System start |
20:27:09, 13 Nov. | ( 18.400000) Boot reason: watchdog reset (cause: 0x3) |
20:03:29, 13 Nov. | ( 32.730000) System up, firmware version: 4.7.5.1.83.8.263 |
20:03:14, 13 Nov. | ( 18.420000) System start |
20:03:14, 13 Nov. | ( 18.420000) Boot reason: watchdog reset (cause: 0x3) |
18:28:25, 13 Nov. | ( 34.010000) System up, firmware version: 4.7.5.1.83.8.263 |
18:28:09, 13 Nov. | ( 18.010000) System start |
18:28:09, 13 Nov. | ( 18.010000) Boot reason: watchdog reset (cause: 0x3) |
19:04:19, 12 Nov. | ( 32.860000) System up, firmware version: 4.7.5.1.83.8.263 |
19:04:04, 12 Nov. | ( 18.440000) System start |
19:04:04, 12 Nov. | ( 18.430000) Boot reason: watchdog reset (cause: 0x3) |
18:22:43, 12 Nov. | ( 32.590000) System up, firmware version: 4.7.5.1.83.8.263 |
18:22:28, 12 Nov. | ( 18.100000) System start |
18:22:28, 12 Nov. | ( 18.100000) Boot reason: watchdog reset (cause: 0x3) |
08:23:37, 12 Nov. | ( 32.490000) System up, firmware version: 4.7.5.1.83.8.263 |
08:23:22, 12 Nov. | ( 18.140000) System start |
08:23:22, 12 Nov. | ( 18.140000) Boot reason: watchdog reset (cause: 0x3) |
21:40:46, 11 Nov. | ( 32.500000) System up, firmware version: 4.7.5.1.83.8.263 |
21:40:31, 11 Nov. | ( 17.970000) System start |
21:40:31, 11 Nov. | ( 17.970000) Boot reason: watchdog reset (cause: 0x3) |
15:17:28, 11 Nov. | ( 32.370000) System up, firmware version: 4.7.5.1.83.8.263 |
15:17:13, 11 Nov. | ( 18.030000) System start |
15:17:13, 11 Nov. | ( 18.030000) Boot reason: watchdog reset (cause: 0x3) |
08:09:03, 11 Nov. | ( 33.210000) System up, firmware version: 4.7.5.1.83.8.263 |
08:08:47, 11 Nov. | ( 17.940000) System start |
08:08:47, 11 Nov. | ( 17.940000) Boot reason: watchdog reset (cause: 0x3) |
02:24:47, 11 Nov. | ( 32.810000) System up, firmware version: 4.7.5.1.83.8.263 |
02:24:32, 11 Nov. | ( 18.380000) System start |
02:24:32, 11 Nov. | ( 18.380000) Boot reason: watchdog reset (cause: 0x3) |
02:04:00, 11 Nov. | ( 32.440000) System up, firmware version: 4.7.5.1.83.8.263 |
02:03:46, 11 Nov. | ( 18.390000) System start |
02:03:46, 11 Nov. | ( 18.390000) Boot reason: watchdog reset (cause: 0x3) |
01:43:36, 11 Nov. | ( 32.500000) System up, firmware version: 4.7.5.1.83.8.263 |
01:43:21, 11 Nov. | ( 17.810000) System start |
01:43:21, 11 Nov. | ( 17.810000) Boot reason: watchdog reset (cause: 0x3) |
22:10:39, 10 Nov. | ( 32.930000) System up, firmware version: 4.7.5.1.83.8.263 |
22:10:24, 10 Nov. | ( 18.440000) System start |
22:10:24, 10 Nov. | ( 18.440000) Boot reason: watchdog reset (cause: 0x3) |
20:30:32, 10 Nov. | ( 32.310000) System up, firmware version: 4.7.5.1.83.8.263 |
20:30:18, 10 Nov. | ( 18.360000) System start |
20:30:18, 10 Nov. | ( 18.360000) Boot reason: watchdog reset (cause: 0x3) |
19:29:39, 10 Nov. | ( 32.220000) System up, firmware version: 4.7.5.1.83.8.263 |
19:29:24, 10 Nov. | ( 17.940000) System start |
19:29:24, 10 Nov. | ( 17.940000) Boot reason: watchdog reset (cause: 0x3) |
14:02:40, 10 Nov. | ( 31.970000) System up, firmware version: 4.7.5.1.83.8.263 |
14:02:26, 10 Nov. | ( 17.910000) System start |
Fixed! Go to the fix.
Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
21-11-2019 1:48 PM
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Hi @jm0221,
I'm sorry to hear that you're experiencing this issue. I've tested your line today and whilst I can see the connection is dropping out, we're unable to locate the cause of the fault. Having looked through some previous instances of this having occurred, it seems to be that the router has been faulty - do you have a replacement router you could setup for testing purposes?
Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
21-11-2019 4:03 PM
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No, I don't unfortunetly. Is it possible to get a replacement to cure this persistent fault hopefully if others have reported the same?
Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
21-11-2019 5:11 PM
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Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
21-11-2019 5:18 PM
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Hi Alexander,
I think that would be a good idea and I'll go for that. Not sure if/how I can reply or respond on ticket you opened.
Thanks,
John
Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
21-11-2019 6:17 PM
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Hi @jm0221,
Not to worry, you can respond via the ticket by clicking the "I need to add more details" link just below the main ticket text. We would need to receive the reply on the account itself, so I'd ask if you could do this and let us know once you've done so?
Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
21-11-2019 6:52 PM
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Done now, thanks
22-11-2019 8:20 AM
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Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
09-12-2019 2:24 PM
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Thought I'd update after having this running nearly a week and apart from the kids switching it off once it hasn't dropped the connection once! Thanks again. Pity I had to endure 2yrs of it
Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2
10-12-2019 10:41 AM
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That's great to hear @jm0221, and I'm glad the issue is resolved and all is working fine.
Let us know if you need anything further.
Thanks - LF
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