Broadband keep on having flashing orange light
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Re: Broadband keep on having flashing orange light
25-04-2023 7:49 PM
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Thanks. That does look to be connected correctly to what is a filtered master socket.
There's only one other thing I would suggest, that is to remove the front plate of the socket ( it's clipped on at the sides) then use the filter supplied with the Hub to connect to the test socket that will be revealed. Reason being is that its not unknown for the faceplate connection to be faulty.
If that's not possible ( and I appreciate it might not be ) or it still flashes orange, then raise a fault.
@stephenie I'm not sure that using the text BOT will work from your phone, I think the mobile number you text from needs to be associated with the account. You probably need to call customer services.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband keep on having flashing orange light
25-04-2023 7:53 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband keep on having flashing orange light
25-04-2023 8:08 PM
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So we were, forgot that. Looking back over the thread @stephenie reports receiving text messages about activation, so that mobile must be associated with the account anyway
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband keep on having flashing orange light
26-04-2023 6:34 PM
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I have try the above methods but still there flashing orange light appearing , is there any further steps that we can do?
Re: Broadband keep on having flashing orange light
26-04-2023 6:44 PM
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No, you've done everything possible. The only thing to do now is raise a fault with Plusnet
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband keep on having flashing orange light
26-04-2023 6:45 PM - edited 26-04-2023 6:46 PM
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@stephenie If it is still not connecting with the Hub in the test socket as in your picture, then the fault is external to your parents house. This needs Openreach involvement, so - have you had any response to the text messages? If not this needs picking up by the PN Help Team for action - or you could report the fault the 'old fashioned' way by using this link: https://faults.plus.net
EDIT @MisterW types faster than me. 😀
Re: Broadband keep on having flashing orange light
26-04-2023 8:04 PM - edited 26-04-2023 8:05 PM
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The router will sync long before looking at the account being activated.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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