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Broadband issues? Minimum guaranteed speed

Bella4earl
Newbie
Posts: 2
Registered: 03-02-2017

Broadband issues? Minimum guaranteed speed

I was hoping someone can help. I have had intermittent issues for a few months that when I ring the problems remedy themselves then the issues start again. We aren't doing anything different our end and have changed routers. 

Most recently I was advised to download an android channel analyser which I did, we are now on a channel on our own (13) and are still having issues. The chat won't open and I don't have 20 mins to wait on hold, but wanted to find out my guaranteed minimum speed? I have ran two speed checks today. 

Thank you 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Broadband issues? Minimum guaranteed speed

The minimum guaranteed speed is based on the connection rate your router connects to the exchange at, not the speed you connect over wifi I'm afraid.

 

What speeds do you get on a wired connection? Are they more consistent?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Bella4earl
Newbie
Posts: 2
Registered: 03-02-2017

Re: Broadband issues? Minimum guaranteed speed

Thank you, I will check this. Some times the router just flashes as if unable to connect, we are using a net gear router.