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Broadband issue

RWM1513
Newbie
Posts: 1
Registered: ‎01-01-2023

Broadband issue

Hi
I left home at 2pm today and returned at 7pm.
I have had no connection since coming home and possibly before that.
I have tried restarting the router, reseting the router, disconnected it at the mains and left it for over an hour.....still nothing. It powers up and goes from solid green light then stays flashing orange.
I'm based in North Lanarkshire and it's a hub 2.
I've asked around and as far as I'm aware, there's no issues In my area
1 REPLY 1
Townman
Superuser
Superuser
Posts: 22,721
Thanks: 9,446
Fixes: 150
Registered: ‎22-08-2007

Re: Broadband issue

Check you router lights

Your router lights can tell you a great deal about what is happening when things are not as they should be. The colour of the lights and their state will tell you all you need to know ... if only you could find the help sheet which came with the router. That information can also be found in the depths of the on-line help & support guides. The following links make the material easier to find.

 

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].


 

Also check the router settings - particularly...

  1. Does it report a sync speed?
  2. Does the WAN setting have the correct account name?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.