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Broadband issue nearly a month connection keep dropping and too slow

bigredbus
Dabbler
Posts: 12
Thanks: 2
Registered: 08-11-2016

Broadband issue nearly a month connection keep dropping and too slow

Since nearly a month ago suddenly my internet connection became useless.

Keep dropping and deadly slow up load and down load speed.

I live in Greenwich area in London.

Are there anything going on this area?

 

3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband issue nearly a month connection keep dropping and too slow

Hi there,

Your line is chronically banded as your broadband seems to be disconnecting regularly. Having investigated this, it seems that there's an external fault causing this. I've raised this with our suppliers and opened up a ticket on your account for you.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
bigredbus
Dabbler
Posts: 12
Thanks: 2
Registered: 08-11-2016

Re: Broadband issue nearly a month connection keep dropping and too slow

Thank you Matty for your quick reply.

What should I do for next?

Just wait for further reply?

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband issue nearly a month connection keep dropping and too slow

Our faults team are now monitoring the case (as well as myself from afar), though we hope for it to be fixed this week. Once the dropouts stop, we'll look to reset/uncap the line which should resolve the issue.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet