cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband is terribly slow

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Broadband is terribly slow

Two things
The BT  profile hasn't changed yet
Much more important
Raise a ticket to move to 21CN this should give you a significant speed increase and also increase the upload speed - there is no cost for this
It will also fix the BT IP profile problem as on 21CN it changes instantly
drenai
Grafter
Posts: 34
Registered: ‎18-11-2013

Re: Broadband is terribly slow

Understood, is there a specific way to raise a ticket for this reason?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Broadband is terribly slow

drenai
Grafter
Posts: 34
Registered: ‎18-11-2013

Re: Broadband is terribly slow

Thanks a bunch, I've done what you suggested and I've opened a ticket.  However the response time is over 24 hours, so I'm going to try ring Plusnet and see if they can deal with it over the phone.
Thank you to everyone who helped.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Broadband is terribly slow

It won't happen until after Monday anyway as it needs BT to go into the exchange and physically move your connection
drenai
Grafter
Posts: 34
Registered: ‎18-11-2013

Re: Broadband is terribly slow

I see, in that case is it possible to somehow force the update of the BT IP Profile?  I mean can you guys do it or can I ring up BT?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Broadband is terribly slow

It has to be done by Plusnet and that means staff not moderators
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Broadband is terribly slow

An order has been placed and I've replied to Ticket: 81017173.