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Broadband is going off!

MW45
Grafter
Posts: 50
Registered: 27-06-2013

Broadband is going off!

Can someone please have a look at my account as I have a problem with my broadband disconnecting, for the last few days its been going off for about 15 minutes then comes back on its starting to p me off!
3 REPLIES
Superuser
Superuser
Posts: 9,136
Thanks: 546
Fixes: 46
Registered: 06-04-2007

Re: Broadband is going off!

I suggest raising this as a dropping connection fault at http://faults.plus.net so that the faults team can take a look at the problem. Initially you'll be guided through some internal checks.
David
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Broadband is going off!

@MW45
Sorry to hear about the problems with your connection. I've made a few checks and can't see any obvious reasons as to why that's happening.
Bear with us and our faults team will be getting back to you ASAP.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MW45
Grafter
Posts: 50
Registered: 27-06-2013

Re: Broadband is going off!

It seems to be ok at the moment well for the last day anyway if it happens again I shall let you know thank you