Hi Karl922,
Apologies for the delay in updating you on the faults testing that was carried out last week. I've taken a look into this for you and run a few more checks which have turned up some information although nothing substantial. As you can see from the chart below, there have been a few drops in connection although nothing that would indicate a total loss of connection, in addition to this the testing has come back from our supplier with a possible verdict of Line Loss Degradation which needs to be investigated further.
In order for us to progress this we would need to look at ensuring that all test and checks have been done on your side first so could you take a look through the details
here and confirm what this has been done so that we're able to look at raising this back to the supplier.
<img src="http://community.plus.net/visualradius/generated/image14042311739023.png"/>
From the initial outlook of this fault check it would seem to steer towards an engineer visit being required if the tests outlined above don't remedy the situation so we would need to look at having someone at the property for the visit should we progress down that road.
