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Broadband hub restarts if receive landline call

firtree
Newbie
Posts: 2
Registered: ‎13-09-2023

Broadband hub restarts if receive landline call

I have a recurring issue that my broadband drops out if I receive a call to my landline phone, then the hub restarts afterwards. It’s very inconvenient as I get kicked off work video calls when the phone rings unexpectedly. I’ve tried seeking help by texting the Plusnet number, the team say they are calling me (on my mobile) but I never receive any calls from them, only the message to say they didn’t get through. How can I get in touch to have this fixed?
3 REPLIES 3
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 582
Fixes: 99
Registered: ‎27-11-2020

Re: Broadband hub restarts if receive landline call

@firtree it sounds like a filtering issue. Do you have a filter connected or not? Are you able to take a picture of the socket for us? 

 

I did test the line and it was showing nothing on there that could be causing the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
firtree
Newbie
Posts: 2
Registered: ‎13-09-2023

Re: Broadband hub restarts if receive landline call

Hi Will, thanks for your reply. We had a plug in to enable connecting both landline and broadband. We have now removed it and just plugged broadband directly into the wall socket. That means we no longer have a landline connection. Please see photos attached.

MisterW
Superuser
Superuser
Posts: 15,059
Thanks: 5,704
Fixes: 407
Registered: ‎30-07-2007

Re: Broadband hub restarts if receive landline call

@firtree you should have received a dsl filter ( similar to this , ) with your router. Use that in the socket, anythat should enable both the router and phone to be connecteddsl-filter.jpg

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.