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Broadband horribly erratic today and yesterday.

Loopy
Newbie
Posts: 4
Registered: 04-01-2014

Broadband horribly erratic today and yesterday.

Hi
We joined plusnet mid December and the speeds have been great (almost 15mbps) but over the past couple of days the speed is dropping randomly for half hour or so at a time.  We've put the router off and on and it made no difference.  I was about to phone support and it came back!
Just wondering if there are known issues today (the website says nothing, I checked)
We're in mid Wales (SY23 postcode)
Thanks!
3 REPLIES
digitalham
Rising Star
Posts: 96
Fixes: 1
Registered: 04-12-2013

Re: Broadband horribly erratic today and yesterday.

Are you checking the speed wired or through WiFi?
What sort of speed is it dropping to?
How many devices are connected to the router - are you sure only the one running the speedtest is active when doing your test?
What speedtester are you using?
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Broadband horribly erratic today and yesterday.

@Loopy we're not aware of any issues in your area, I'd advise heading to http://faults.plus.net if that happens again.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Loopy
Newbie
Posts: 4
Registered: 04-01-2014

Re: Broadband horribly erratic today and yesterday.

Thanks .. it seems to have settled again now