Broadband has slowed to a crawl at around 9pm on many evening during July
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Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 5:41 PM
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Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 8:39 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 9:00 PM
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Bang on 9pm now and its just started again, speed is down to 0.003mbps from 6.3mbps, both PC and tablet with same speed - tested using ookla speedtest app and web version on PC.
What is going on?
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 9:08 PM
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Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 9:27 PM
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Looks like we are going to have to get down and dirty on this one and implement some detailed monitoring!
Can you please down,load RouterStats (full) and configure as per the links below.
Can you please also look at thinkbroadband's quality monitoring. see the TBB sticky thread for that in feedback. If you do not have a fixed IP (more than likely) you wil need to re-establish the monitor after evey new PPP session. A bit tedious, but no great hassle.
When you've got this in place, we can see much better what is happening with your link.
The precise timing of the slow down rather points to either congestion or electrical interference. These two monitoring tools will tell one way or another.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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