Broadband goes live - Fax stops working
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Broadband goes live - Fax stops working
22-08-2014 4:00 PM
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Technical help welcomed.
Re: Broadband goes live - Fax stops working
22-08-2014 4:01 PM
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are phone services still working on that line?
Re: Broadband goes live - Fax stops working
22-08-2014 4:03 PM
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Re: Broadband goes live - Fax stops working
22-08-2014 4:13 PM
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Also try dialling 17070 from the fax machine line and listen for any noise on the line.
Fax machines work fine with broadband - one of my customers receives hundreds of faxes a day on the line he uses for the corporate broadband too.
Re: Broadband goes live - Fax stops working
22-08-2014 4:27 PM
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Re: Broadband goes live - Fax stops working
27-08-2014 9:40 AM
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All the master sockets are the BT N150(?) ones with ADSL faceplates so no filters are required even when using extensions, although I've tried fitting filters too and the fax machines still dont work.
All the machines work, so why cant I fax on any of them. I'm really confused. Who do you trun to in these circumstances?
Thanks
Re: Broadband goes live - Fax stops working
27-08-2014 9:45 AM
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do you hear a dial tone when on the fax machine?
do you hear a dial tone if you connect a standard phone?
if a phone works, what happens if you dial a fax number using the phone? do you hear the usual screeches and beeps?
Re: Broadband goes live - Fax stops working
27-08-2014 10:26 AM
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- yes, it's plugged into the phone part
- yes to dial tone for both fax and phone. i did notice that the dial tone is the beeping type as opposed to the continuous one. I hadnt noticed this before.
- when i dial a fax using the phone I do get the usual screeches and beeps
Cheers
Re: Broadband goes live - Fax stops working
27-08-2014 10:29 AM
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the beeping dial tone usually means voicemail service possibly?
maybe you need to disable that service on the line.
what actually happens when you try send a fax?
Re: Broadband goes live - Fax stops working
27-08-2014 10:43 AM
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Re: Broadband goes live - Fax stops working
27-08-2014 10:55 AM
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I had no idea 1571 was on but I've now requested that it's turned off. Upto 3 days.
When I send a fax the receiving machine (not the line with 1571) knows it's being called and says receiving. The sending machine (line with 1571) makes the usual screaching noises, says sending and then fails and prints a report.
No that I know about 1571 I can hear that when the machine is trying to receive a fax it reverts to a voicemail message. I hadnt heard this before as the volume had been muted - the fax machine had always worked and therefore no need to hear it receive fax calls.
Should wait until the 1571 is removed or does the fact that it cannot send a fax indicate a unrelated line issue?
Re: Broadband goes live - Fax stops working
27-08-2014 12:27 PM
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The likely issue is a lack of frequency bandwidth or interference on the line - fax machines transmit at certain frequencies and if the line won't support those frequencies then the negotiation phase will fail.
Are you able to turn the fax onto a lower sending speed and see if that helps ? Some fax machines try to transmit at 14K+ rates.
Re: Broadband goes live - Fax stops working
27-08-2014 1:11 PM
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Re: Broadband goes live - Fax stops working
27-08-2014 2:37 PM
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Did you try a corded phone and the 17070 test ? Also try a corded phone and call a friend, see if the line sounds ok without any echoes, interference or lag.
Re: Broadband goes live - Fax stops working
27-08-2014 5:59 PM
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Could it have anything to do with being an extension? It's all been done by an openreach engineer. I guess I could try faxing from the master socket?
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