I've had problems since July and seem to be going round in circles, though until now techs have been very good at contacting me. I have had tests run(very quickly) and been told that the problem is not likely to be my modem and the last resort is an engineer visit. However, on here, now, a tech has suggested trying another modem(not something one tends to have lots of), so do I need to buy one of those now, having changed a filter, developed a fault, been advised to buy brand new filters only to find the new problem , but not the outages and poor speeds) meaning my original filter was not at fault. Ecah tech who contacts me (They change regularly) has found that settings are wrong,yet they were done my other colleagues (about 4 of them ) sowhich one is correct ?
Today my next bill was published and that is wrong, too. I recontracted on 6th October but my billing date and expiry of my prepaid line rental is later in the month. They have split the bill at 6th,charging me equal amounts for both parts,but giving no discount on the part month still under the £9.99/month discount deal.
I am due to look round this weekend for deals and am very likely to go back to Sky where I had no trouble and my sister has just had a brilliant retention deal (She was coming to PlusNet) of£17.99/month for line, ADSL and anytime calls, as well as having a 12 month contract without being charged £2/ month more as PlusNet are doing.
