Broadband flashing orange
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Broadband flashing orange
30-10-2018 5:59 PM
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Re: Broadband flashing orange
31-10-2018 12:52 PM
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Hi @Cat1980uk and welcome to our forum!
I have tested your line today and the results indicate a potential issue with the equipment connected to the phone line.
Our tests show a loop on the line, which is basically a short circuit on the line. This could be a faulty piece of equipment or something breaking the loop such as something going through the line.
To rule out your equipment as the cause, we would like to see if the fault is still present with your equipment disconnected from the line.
Please reply here or on this post when all the phone sockets in the property are unplugged and if possible please remove the faceplate of the master socket which will disconnect the internal wiring.
Thank you.
Re: Broadband flashing orange
31-10-2018 1:30 PM
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Re: Broadband flashing orange
31-10-2018 1:56 PM
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Hi @Cat1980uk,
Thanks for completing these checks.
I have updated the fault ticket with regards to booking an engineers visit. When you have replied to the ticket, please reply on here so we can pick it up as soon as possible for you.
Thanks again.
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