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Broadband fibre disconnects throughout the day

Posts: 4
Thanks: 1
Fixes: 1
Registered: ‎25-09-2020

Broadband fibre disconnects throughout the day


I have fibre broadband and my signal drops out multiple times a day, both on my PC (connected via ethernet and wi-fi) and another PC and laptop via wi-fi only.

Usually it will come back after a few minutes without me doing anything. Other times I need to reset the router, or the network adaptor, though it's hard to know if this is actually doing anything. A couple of nights ago I couldn't connect for over an hour and in the end gave up. By morning it was back on again.

I need the internet constantly throughout the day as I work from home as does my partner.

When I go to the 'Troubleshoot broadband' page it takes me straight to a page saying my fault will be looked into and that I don't need to do anything. I've never had any acknowledgement back from this though or a solution to the issue.

Please can you check from your end about what can be happening?

Thank you