Broadband fallen over today

[#1]

Since about 1230 today our broadband has fallen over... We haven't been able to send / receive emails, or view websites... 

Bizarrely, i can log in remotely to my office PC, and do anything i would like, except send and receive in outlook or load a website to view.

the PCs in question are all connected to the router via ethernet, no wireless involved. 

[#2]

Try self help links below.

[#3]

Hey @theddgeents,

Thanks for reaching out to us.

I am sorry to read that you are experiencing issues with your service, please accept my sincerest apologies for the inconvenience caused.

Is this issue still occurring? Have you tried the links @Gel provided above?

I've checked your connection and can see a few drops yesterday which does look odd. But all looks fine now.

Thanks.

[#4]

We lost connectivity again about 11am this morning, have just restarted the router, and it seems to be connected again.  Well it is connected, as I've managed to post this reply.

[#5]

Hi @theedgeents 

Thanks for letting us know. 

If you need us to look into anything further please give us a shout. 

Kind Regards, 

MoR

[#6]

I spoke too soon... it's dropped out again, and we haven't been able to establish a connection again.. 

The hub says it's connected, but it's not playing ball.

[#7]

Hi @theedgeents 

Looks like this was just a very small blip and the connection has been strong since. 

Please shout up if it drops again though and we will investigate further.

Thanks, 

MoR