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Broadband drops!!

Posts: 1
Registered: ‎03-12-2016

Broadband drops!!

Hello, I had plusnet since 2 months only now. And I'm already experiencing huge trouble. The broadband keeps dropping. The light disappears then it comes back a minute then goes down again.
I tried calling plusnet but waiting time was 1 hour and chat kept on dropping.
I reported a fault but nobody has got in touch with me.
Anyone can help?
Plusnet Help Team
Plusnet Help Team
Posts: 5,784
Thanks: 558
Fixes: 210
Registered: ‎01-01-2012

Re: Broadband drops!!

Sorry to hear you're having issues.

I can see you reported the fault on the 2nd and our tests have found a issue that we'll need to book a engineer for.

Can you respond to the text that's been sent?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team