Broadband drops out frequently
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- Re: Broadband drops out frequently
Broadband drops out frequently
28-04-2020 5:39 PM
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Hello,
I was generally happy with how my internet connection was working and speed, but lately it has been dropping daily and frequently and have to wait for a page to load a lot more than usual. I've tried contacting your customer care, but it is not available at this time which is understandable, but still should give people another option (outside of forum) that allows your employees to work remotely and still assist people.
My guaranteed speed is
- Minimum Guaranteed Speed: 30.9Mbps
not sure I've seen it going up above 25MBPS - 26MBPS based on tests run on speedtest net and that wouldn't be that bad if the connection would be stable. It makes working from home very frustrating.
Files attached to show out of 5 tests, how my speed presents itself. Last one is 4MBPS!!!
Please let me know what details you need to check my connection and assist with this. Thank you.
Regards,
Alin
Re: Broadband drops out frequently
28-04-2020 7:26 PM
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Hi there,
I've just had a look into this for you and we're not seeing any signs of obvious causes for this.
Assuming that you've noticed the reduction in speeds and disconnections over WiFi would you be able to try running a speed test over a cabled connection to the router?
Re: Broadband drops out frequently
28-04-2020 7:35 PM
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Thanks for looking into this, I don't have a cable at hand unfortunately, always on wi fi.
Regards,
Alin
Re: Broadband drops out frequently
28-04-2020 7:41 PM
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OK no worries, it would be best if we make some changes to the router settings next which should improve the WiFi performance for you. Can I just ask first if you've got access to an Android device such as a phone or tablet?
Re: Broadband drops out frequently
28-04-2020 7:42 PM
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Re: Broadband drops out frequently
28-04-2020 7:46 PM
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Great, can you try installing a free app called "WiFi Analyzer" (by Farproc) from the play store please? If you can post a screengrab of the channel graph once that's running that will show us what changes we need to make.
Re: Broadband drops out frequently
28-04-2020 7:53 PM
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Please see attached.
Re: Broadband drops out frequently
29-04-2020 1:02 PM
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Re: Broadband drops out frequently
29-04-2020 1:47 PM
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Hey Adam,
Only have a couple that I use rarely for testing as part of my job, only using the WI FI on them, but they're all disconnected at this point and not used on a regular basis.
Regards,
Alin
Re: Broadband drops out frequently
29-04-2020 4:29 PM
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Re: Broadband drops out frequently
29-04-2020 4:32 PM
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Yes Adam, please go ahead, let me know if I need to do anything.
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