Broadband drops every 24 hours
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Broadband drops every 24 hours
26-11-2018 6:54 PM
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Re: Broadband drops every 24 hours
26-11-2018 7:03 PM
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Did you report this when it started 'several months ago' ?
Re: Broadband drops every 24 hours
27-11-2018 11:33 AM
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Sorry to hear you're having connection issues. Our tests aren't showing any problems.
Do you notice the issues occur across WiFi devices or straight to the router using an ethernet cable?
If you're using WiFi, would you be able to try a wired connection? This will help narrow down where the problem lies. If your connection is OK that way, then it's likely the issue lies with the wireless signal and further help can be found Here.
If you're still having problems using a wired connection, does the light on the front of your router change colour when the connection drops for you?
Re: Broadband drops every 24 hours
27-11-2018 12:30 PM
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@Gandalf -wild thought, if this is every day - is the connection set to 'always on'?
Re: Broadband drops every 24 hours
27-11-2018 5:04 PM
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Hi @NIckand,
Having a look at the connection longs it actually looks like the connection drops at between 5:30 and 6:30pm every single day since the connection began.
Here's a visual representation of your connection from March to May:
It's similar situation for dates following this. Yesterday the connection came back online at 5:56pm.
Something is causing these drops, they're too dead on the mark to not be being caused by something.
Can you advise if you're using our router or your own, if you're using your own do you have an idle time out set on the router (ours doesn't have that facility)?
Does something happen in your home environment at between 5:30 & 6:30pm every single day?
Are there any street lights outside your premises? If so what time approximately are they coming on?
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