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Broadband dropping out

AK82
Newbie
Posts: 1
Registered: ‎30-12-2022

Broadband dropping out

My broadband has been dropping in and out over the past few days and now it’s totally given up the ghost 😤

Moderator's Note

This topic has been split off from another topic and edited to aid clarification.

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,787
Thanks: 5,243
Fixes: 420
Registered: ‎30-06-2016

Re: Broadband dropping out

@AK82 

Report a fault, see https://www.plus.net/help/report-a-problem/broadband/#broadband

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Townman
Superuser
Superuser
Posts: 23,211
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: Broadband dropping out

Checking the phone line might short circuit the process!

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].


 

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