Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Broadband dropping out
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Broadband dropping out
Broadband dropping out
22-12-2014 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Been a plusnet customer for about 6months (previously with madasafish) and am experiencing lost connection to router, whereby I get the router login screen on my device, the router is a tg582n. I have also noticed slow speeds, intermittent connection problems and generally a poor service.
Can anyone offer any help here?
Thanks.
Can anyone offer any help here?
Thanks.
Message 1 of 3
(703 Views)
2 REPLIES 2
Re: Broadband dropping out
23-12-2014 8:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Edwar65,
Welcome to the forums. Your described symptoms match a number of possible issues, ranging from simple DNS look up failures through to a frequently disconnecting connection.
What version of operating system(s) are you using?
Is the phone line noisy? Dial 17070 option 2.
Is the router connected to the master socket?
Can you please gather all the data required in the speed issues thread at the top of the forum.
Welcome to the forums. Your described symptoms match a number of possible issues, ranging from simple DNS look up failures through to a frequently disconnecting connection.
What version of operating system(s) are you using?
Is the phone line noisy? Dial 17070 option 2.
Is the router connected to the master socket?
Can you please gather all the data required in the speed issues thread at the top of the forum.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 2 of 3
(416 Views)
Re: Broadband dropping out
23-12-2014 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We are seeing a few connection drops on your account, but I'm not sure that you'd notice them all the time.
If Townsman's suggestions come back clear and or don't resolve it, we can perform a full line test and then advise what to do next. Hopefully the master socket test will improve things for you though.
Tony
If Townsman's suggestions come back clear and or don't resolve it, we can perform a full line test and then advise what to do next. Hopefully the master socket test will improve things for you though.
Tony
Message 3 of 3
(416 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page