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Broadband dropping out / line fault

jcourtenay
Newbie
Posts: 4
Registered: ‎24-04-2013

Broadband dropping out / line fault

Hi,
My broadband keeps dropping out and running at approx 4meg instead of the normal 8 or 9, could you please look into this for me.
Also, last time my line had an issue, I was told I would get a refund but never received it.
Thanks,
John
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Broadband dropping out / line fault

Hi  jcourtenay,
We'd just need you to raise a fault over at http://faults.plus.net to get that reported formally.
I have been running some diagnostics by the way which don't show anything obvious.
Quote
Also, last time my line had an issue, I was told I would get a refund but never received it.

Best thing to do is reply back here to this thread once the fault has been fixed and we'll make sure that gets done for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team