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Broadband dropping out / line fault
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Broadband dropping out / line fault
27-04-2014 12:13 AM
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Hi,
My broadband keeps dropping out and running at approx 4meg instead of the normal 8 or 9, could you please look into this for me.
Also, last time my line had an issue, I was told I would get a refund but never received it.
Thanks,
John
My broadband keeps dropping out and running at approx 4meg instead of the normal 8 or 9, could you please look into this for me.
Also, last time my line had an issue, I was told I would get a refund but never received it.
Thanks,
John
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Re: Broadband dropping out / line fault
28-04-2014 10:20 AM
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Hi jcourtenay,
We'd just need you to raise a fault over at http://faults.plus.net to get that reported formally.
I have been running some diagnostics by the way which don't show anything obvious.
Best thing to do is reply back here to this thread once the fault has been fixed and we'll make sure that gets done for you.
We'd just need you to raise a fault over at http://faults.plus.net to get that reported formally.
I have been running some diagnostics by the way which don't show anything obvious.
Quote Also, last time my line had an issue, I was told I would get a refund but never received it.
Best thing to do is reply back here to this thread once the fault has been fixed and we'll make sure that gets done for you.
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