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Broadband dropping multiple times a day (hub 2)

Liviop
Newbie
Posts: 2
Thanks: 2
Registered: ‎21-01-2024

Broadband dropping multiple times a day (hub 2)

Wi-Fi has been perfectly fine but over the last couple of days it seems to drop out fairly frequently, 5-6 times a day at the worst of it.
The hub seems to turn orange for around 30 seconds then turns blue again.

Not sure what seems to be causing it I have tried resetting the router but not sure if it’s an issue on my end or anything else.

Would really appreciate any help as with working from home I don’t want to be dropping out in any teams meetings.

Many thanks
2 REPLIES 2
jab1
Legend
Posts: 19,150
Thanks: 6,291
Fixes: 289
Registered: ‎24-02-2012

Re: Broadband dropping multiple times a day (hub 2)

@Liviop :

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

John
Liviop
Newbie
Posts: 2
Thanks: 2
Registered: ‎21-01-2024

Re: Broadband dropping multiple times a day (hub 2)

Hi John thanks for getting back to me, I have just internet only so I have used that link to report the problem.

Smiley many thanks