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Broadband download limit question

albert
Grafter
Posts: 96
Thanks: 1
Registered: ‎22-08-2007

Broadband download limit question

Sorry if this is asked elsewhere but I cannot find the answer.
I have had an email from PlusNet saying that I'm close to using up my download limit for the month. (I'm on the £24.99 per month service, whatever it is currently called). The question I have is, how do I know when a new billing month starts and I can safely let my daughter loose on the internet again  Shocked
[quote=PlusNet]Your peak-time usage for this billing month just exceeded 11GB.
Although this is not more than your allowance, we wanted to make you aware
of light restrictions to your connection speeds that come into force should
you reach 13GB. These restrictions help you to stay within your allowance,
and ensure that all customers receive the best possible quality of service
.
11 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Broadband download limit question

Having checked your account your billing date is set to the 13th of the month, so once that payment has gone through your usage will be reset.
Having said that you can download outside the peak hours (4pm - midnight) without it counting to your usage.
Hope this helps,
Community Veteran
Posts: 4,729
Registered: ‎04-04-2007

Re: Broadband download limit question

It may be worth you taking a look at the current product range;
http://www.plus.net/residential/broadband/
Watch the extended peak times, and the traffic shaping;
http://www.kitz.co.uk/adsl/plusnet_shaping.htm
£25 per month is sounding a lot for 13GB, I am guessing that you are on a legacy product.
Chilly
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband download limit question

I had assumed Premier plus some website hosting - will wait and see
Community Veteran
Posts: 4,729
Registered: ‎04-04-2007

Re: Broadband download limit question

EasyStart, is my guess.
Chilly
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Broadband download limit question

For that cost I suspect it is which means the OP has been paying too much for their broadband for YEARS!
Albert, you really should consider changing although you no longer have the option to change to the premier product (which is effectively what you have) costing £21.99/month. The closest option would be BBYW option 3 @ £19.99/month although the peak time will be 8am to midnight, not 4pm to midnight as you currently have.
albert
Grafter
Posts: 96
Thanks: 1
Registered: ‎22-08-2007

Re: Broadband download limit question

Quote from: chillypenguin
EasyStart, is my guess.
Chilly

Yes, Easystart is what it was called. I didn't realise that I could change options... I thought that I would have to repay the cost of my router or something. Come to think of it, I think I did pay for my router anyway.
Option 3 sounds an altogether better deal. How do I switch. (I don't actually need much webspace either... I only really need BB for surfing and email. Is there an even better option?)
And what is OP?
Albert
Community Veteran
Posts: 4,729
Registered: ‎04-04-2007

Re: Broadband download limit question

“Original Poster”
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Broadband download limit question

i.e. you Albert Wink
The easystart products actually paid for the activation (which you would have got 'free') in the first 12 months. If you had hardware you did not pay for this would have added £5/month to the bill.
A for the best product... What was your last 3 months usage (the total usage not just peak time) - you can view this via the member centre page, click connection settings then view my usage, then view your usage history.
BBYW product descriptions
If it is under 8GB the BBYW option 2 package @ 14.99 may suffice.
If between 8GB and 20GB (unlikely given type of usage) then BBYW option 3 is what you want.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Broadband download limit question

Hi Albert,
Looking at your usage, I'd recommend Option 3 (20GB @ £19.99).  It may even be Option 2, but I think you may pass the 8GB limit on occasion so I reckon that Option 3 would be your best bet.
albert
Grafter
Posts: 96
Thanks: 1
Registered: ‎22-08-2007

Re: Broadband download limit question

Thanks everyone, very helpful. I feel inclined to go for Option 2 and let my daughter pay for more if she uses it  Grin
How do I actually go about switching?
Alby
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Broadband download limit question

Hi again Smiley
If you log into the portal and then click on the upgrade button in the top right.
Or just click on this:
https://portal.plus.net/upgrade_process.html?memberheader=upgrade