cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband down

Terriedawn
Newbie
Posts: 4
Registered: ‎14-09-2023

Broadband down

My broadband was slow yesterday, could only have one technology connected to the broadband or everything wouldn't work.
Today the Internet light wouldn't come on on my router. The broadband light keeps flashing. And WiFi light flashs a little. I have reset etc. But still refusing to work.
Tags (1)
8 REPLIES 8
Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,266
Fixes: 420
Registered: ‎30-06-2016

Re: Broadband down

@Terriedawn  Welcome to the Community Fora

Your best bet is to report a fault using the mobile text bot. See: https://www.plus.net/help/report-a-problem/broadband/#broadband

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Terriedawn
Newbie
Posts: 4
Registered: ‎14-09-2023

Re: Broadband down

Thanks Baldrick1.
I tried that, after several hours, plusnet still not fixed the problem. Only two weeks left on my contract. Trying to stop me finding another provider.
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 352
Thanks: 148
Fixes: 23
Registered: ‎02-05-2023

Re: Broadband down

@Terriedawn I can see that our Text Bot has found a fault on your line and an engineer has been booked for you. This has been sent out via email, the engineer is booked for 16th September AM.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Terriedawn
Newbie
Posts: 4
Registered: ‎14-09-2023

Re: Broadband down

ClaudiaG23
An engineer may have been booked, but I haven't received anything email stating such.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,540
Thanks: 585
Fixes: 99
Registered: ‎27-11-2020

Re: Broadband down

Sorry to hear you didn't receive it. Is the broadband working now?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Terriedawn
Newbie
Posts: 4
Registered: ‎14-09-2023

Re: Broadband down

Willcutforth, thanks. The engineer did arrive, broadband is sort of working. Nowhere as good as it was, very slow and keeps cutting out.
jab1
Legend
Posts: 17,427
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Broadband down

@Terriedawn Sounds like you still have an issue. I would report another problem.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: Broadband down

Hi @Terriedawn 

I'm sorry to see you're still having issues.

I can see an engineer is booked for this morning.

Let us know if you're still having issues after

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team