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Broadband down

RyanL987
Grafter
Posts: 26
Thanks: 2
Registered: ‎07-04-2020

Broadband down

I don't remember my account details but I've currently got no intent.

Lights on the router are red.
I've restarted it but it's not worked

Thanks
2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Broadband down

You need to apply router security settings on all of your devices.
If you recall your PN User name, someone from PN may be able to check your line;
without it they can't.
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Broadband down

Hiya @RyanL987, I am sorry for the issues with your service and for the disruption caused.

 

It looks like you are now back online Smiley

 

Should you need any further assistance, just get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team