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Broadband down ?

ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Broadband down ?

Hi, I've had no connection for the last 2 hours, is there any maintenance going on in the hd1 area ?
I've reset the router numerous times, no light for Internet.

13 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Broadband down ?

It looks like the order for fibre that should have been cancelled has actually completed. Can you try using the new router we sent and I'll go get an order placed to move you back to ADSL.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

What?? You've got to be kidding me..I sent the router back as requested.
How long will the move back to adsl take ?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Broadband down ?

I'm afraid it's a 1 week order, so it won't be until the 11th. I'm really sorry for the problem and I've made sure that the advisor who should have cancelled this order has had feedback passed to their manager.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

I'm finding it difficult to formulate a response without the use of expletives.
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

And what do you mean it's a one week order ?
You cocked up... fix it!
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Broadband down ?

I am sorry this has happened, however this isn't an order we can speed up I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

Thanks to a helpful guy on chat my issue has been addressed, considering the circumstances, he applied a little brain power with common sense and came up with the best solution.

 

ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

I was sent the new Hub one on Friday which supports both adsl and fibre, I'm assuming I'm on fibre until I get switched back to adsl,  but my download speed has remained the same as adsl.

Should this be the case ?

 

 

SpendLessTime
Aspiring Hero
Posts: 2,411
Thanks: 604
Fixes: 54
Registered: 21-09-2009

Re: Broadband down ?

What speed does the Plusnet Line Speed show at https://portal.plus.net/my.html?action=data_transfer_speed

 

This is the ceiling to the download speed.

ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

It just confirms what I already know :

 

Estimated line speed:5Mb (This may vary between 4.5Mb and 6.5Mb)

 

Checked on 2016-04-20 12:35:01

 

Current line speed:5.4 Mb

 

 

Fibre should be quicker than this, I'm supposed to be switching back to ADSL today, would have been nice to see what my line was capable of, my upload speed has increased to 16mbs.

SpendLessTime
Aspiring Hero
Posts: 2,411
Thanks: 604
Fixes: 54
Registered: 21-09-2009

Re: Broadband down ?

Well the 16Mbps upload speed indicates a good FTTC link. Check it against the BTW estimates at the DSL Checker at http://www.dslchecker.bt.com/ to see the range of speeds. You do sound fairly close to the cabinet so a reasonable expectation would be a high download speed.

 

I guess as Plusnet are switching you back to ADSL they felt no need to alter the line speed.

ramissin
Grafter
Posts: 64
Thanks: 6
Registered: 14-04-2015

Re: Broadband down ?

Yeah thanks, the cabs a mile away, must be Plusnet...who knows what's going on Crazy3

 

Thanks for that link, very useful, I'll bookmark it in case PN start to offer shorter contracts (or are forced to by Ofcom).

it's the main reason I cancelled the fibre, 2 year contracts are no good to me.

 

 

 

Moderator
Moderator
Posts: 17,649
Thanks: 2,391
Fixes: 168
Registered: 06-04-2007

Re: Broadband down ?

Moderator's note by Mike (Mav)
I have removed the fix as there was no indication as to what the fix was..

Forum Moderator and Customer
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