Broadband down

[#1]

Anyone else's internet just mysteriously turned off. I've tried ringing but I cant bring myself to wait and speak to someone who will probably fill me with a pack of lies. I've spent far to long speaking to customer service with this provider I'm pretty much on first name terms with them all.

[#2]

Are you losing service or is it just wifi that's failing?
Use SEARCH for wifi tips.
Check phone is not suffering background noise; that will impact BB performance.

[#3]

Hi @Jarryd

Sorry to hear about problems with your broadband. I can see that fault was already raised on this ticket.

If there is anything else we can help you with, please let us know.

[#4]

Yeah checked all that before I posted on here. Surprisingly it only took 20 mins to get through to customer services this time. I've been told that theres a fault and that they are currently dealing with this. Thing is I've been told 48 hours in the past and a 3 weeks later I finally got service. I've now received a phone call saying that hopefully I might get service back before that time frame so fingers crossed.

[#5]

After my ranting about previous complaints against this provider this time they stepped up to the mark and I'm back online inside the time frame they gave me. Thank you