Broadband down ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband down ?
Broadband down ?
04-05-2016 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've reset the router numerous times, no light for Internet.
Re: Broadband down ?
04-05-2016 12:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like the order for fibre that should have been cancelled has actually completed. Can you try using the new router we sent and I'll go get an order placed to move you back to ADSL.
Re: Broadband down ?
04-05-2016 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How long will the move back to adsl take ?
Re: Broadband down ?
04-05-2016 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm afraid it's a 1 week order, so it won't be until the 11th. I'm really sorry for the problem and I've made sure that the advisor who should have cancelled this order has had feedback passed to their manager.
Re: Broadband down ?
04-05-2016 12:40 PM - edited 04-05-2016 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband down ?
04-05-2016 12:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You cocked up... fix it!
Re: Broadband down ?
04-05-2016 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am sorry this has happened, however this isn't an order we can speed up I'm afraid.
Re: Broadband down ?
04-05-2016 1:51 PM - edited 04-05-2016 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks to a helpful guy on chat my issue has been addressed, considering the circumstances, he applied a little brain power with common sense and came up with the best solution.
Re: Broadband down ?
09-05-2016 12:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was sent the new Hub one on Friday which supports both adsl and fibre, I'm assuming I'm on fibre until I get switched back to adsl, but my download speed has remained the same as adsl.
Should this be the case ?
Re: Broadband down ?
09-05-2016 9:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What speed does the Plusnet Line Speed show at https://portal.plus.net/my.html?action=data_transfer_speed
This is the ceiling to the download speed.
Re: Broadband down ?
09-05-2016 9:10 AM - edited 09-05-2016 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It just confirms what I already know :
Estimated line speed:5Mb (This may vary between 4.5Mb and 6.5Mb)
Checked on 2016-04-20 12:35:01
Current line speed:5.4 Mb
Fibre should be quicker than this, I'm supposed to be switching back to ADSL today, would have been nice to see what my line was capable of, my upload speed has increased to 16mbs.
Re: Broadband down ?
09-05-2016 9:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well the 16Mbps upload speed indicates a good FTTC link. Check it against the BTW estimates at the DSL Checker at http://www.dslchecker.bt.com/ to see the range of speeds. You do sound fairly close to the cabinet so a reasonable expectation would be a high download speed.
I guess as Plusnet are switching you back to ADSL they felt no need to alter the line speed.
Re: Broadband down ?
09-05-2016 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah thanks, the cabs a mile away, must be Plusnet...who knows what's going on
Thanks for that link, very useful, I'll bookmark it in case PN start to offer shorter contracts (or are forced to by Ofcom).
it's the main reason I cancelled the fibre, 2 year contracts are no good to me.
Re: Broadband down ?
15-05-2016 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note by Mike (Mav)
I have removed the fix as there was no indication as to what the fix was..
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page