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Broadband down after power cut
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Broadband down after power cut
29-04-2020 8:56 AM
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Hello,
We had a power cut on Monday night and our broadband has been down since then. I've tried resetting the router but still nothing. The router has lights on so I assume it's working. I don't have the router login details so can't run the broadband troubleshooter. I'm finding it impossible to get hold of Plusnet support to ask them to check if the problem is their side or our side. Please advise how I can submit a support ticket.
Thank you.
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Re: Broadband down after power cut
29-04-2020 9:47 AM
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You can find the router password on the back of the router.
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Re: Broadband down after power cut
29-04-2020 9:49 AM
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You can go to faults.plus.net on your mobile and run the broadband fault tester from there.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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