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Broadband disconnects

blindsided
Newbie
Posts: 4
Registered: 07-02-2013

Broadband disconnects

Hi,
I recently changed over to the Unlimited Package and have been experiencing intermittent broadband disconnects. WiFi and Ethernet connected devices all lose broadband connection, but the router lights all stay green. Router requires a switch on and off to re-establish a connection. On my previous package I had the PRO ADD ON, but removed it as the UNLIMITED Package was advertised as having no speed restrictions.
Any advice would be appreciated.
6 REPLIES
Community Veteran
Posts: 26,528
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Broadband disconnects

Next time it happens can you run the following command and post the results:
tracert 212.159.6.9
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
blindsided
Newbie
Posts: 4
Registered: 07-02-2013

Re: Broadband disconnects

Thanks I am Apple mac based, I dont know how run the command you suggested.
Thanks
Community Veteran
Posts: 26,528
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Broadband disconnects

I've never used a MAC, but from Googling it looks like this should help:
http://support.hostgator.com/articles/specialized-help/technical/how-do-i-run-a-traceroute-on-a-mac
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
blindsided
Newbie
Posts: 4
Registered: 07-02-2013

Re: Broadband disconnects

Thanks
Disconnect seems to have stopped I got an email from plusnet saying that I was experiencing higher than expected transmission errors. They recommended a few general steps. Is there anyway I can tell if I am still experiencing the errors?
Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband disconnects

Looks a lot more stable again, if anything changed give us a nudge.
blindsided
Newbie
Posts: 4
Registered: 07-02-2013

Re: Broadband disconnects

Thanks Chris,
Not had a disconnect for some time. Thanks for looking at it for me.
regards
jm