Broadband disconnects when it rains?!
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Broadband disconnects when it rains?!
28-10-2013 5:23 PM
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Everything internal seems sound. We only have one connection box live at the moment anyway and that's the master one with the BT box connected, and one phone. Have done the BT silent line test and its clear.
Am I going nuts?
Re: Broadband disconnects when it rains?!
29-10-2013 10:09 AM
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<img src="http://community.plus.net/visualradius/generated/image13830413061431.png"/>
I can see you've started the faults wizard, could you complete the questions so we can get this looked into? - http://faults.plus.net
Re: Broadband disconnects when it rains?!
29-10-2013 3:31 PM
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We're having a dry today, no disconnects!
Re: Broadband disconnects when it rains?!
30-10-2013 10:16 AM
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I can see you've started running through the wizard but we haven't got the answers to all the questions yet, so the ticket hasn't been raised to our faults team. If you could finish it off that'll make sure it's passed through and means we can get the investigation going for you?
Re: Broadband disconnects when it rains?!
01-11-2013 10:29 AM
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One other thing I've noticed is that as our cabinet has just gone live with fibre there's an engineer in there pretty much everyday, often several times a day. (Its on my neighbours wall so can see them working by looking out the window). I often get a disconnect when they are there.
And still getting a disconnect in the rain, so will start a new ticket when I have a better log of issues.
Thanks
Re: Broadband disconnects when it rains?!
02-11-2013 1:34 PM
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Logged as a fault now . Ticket 76624457
Re: Broadband disconnects when it rains?!
04-11-2013 10:38 AM
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Re: Broadband disconnects when it rains?!
04-11-2013 10:40 AM
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Re: Broadband disconnects when it rains?!
04-11-2013 11:19 AM
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Thanks for checking in with that ticket
Re: Broadband disconnects when it rains?!
04-11-2013 12:56 PM
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Re: Broadband disconnects when it rains?!
05-11-2013 3:08 PM
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Engineer has been and fitted new wire from the pole to the house, and it goes straight into the BT Socket. He said the external wire was old, and the connection on the pole very poor.
Hopefully this has fixed the issue.
Speed profile has been reset. Does this mean my line is in training mode again?
----------------
Also just had rain and no disconnect - fingers crossed!
Re: Broadband disconnects when it rains?!
05-11-2013 3:43 PM
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Re: Broadband disconnects when it rains?!
12-11-2013 8:54 AM
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Can plusnet please check my profile and knock it back up thanks.
Sharon
Re: Broadband disconnects when it rains?!
12-11-2013 1:59 PM
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Re: Broadband disconnects when it rains?!
12-11-2013 2:15 PM
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