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Broadband disconnection
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Broadband disconnection
19-10-2015 9:56 AM
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I'm getting frequent (every few minutes) broadband dropouts.
Checking the phone line when dropped out and filter unplugged gices no tell-tale noise.
Unable to access router (Technicolor TG582n) as username/password has somehow been changed! Edit: after several tries (same username/password) I have now accessed it: weird.
Router shows red internet light sometimes.
Connection speed is down from 16/17mbps to 14 with blips down to 3.
Any ideas?
Checking the phone line when dropped out and filter unplugged gices no tell-tale noise.
Unable to access router (Technicolor TG582n) as username/password has somehow been changed! Edit: after several tries (same username/password) I have now accessed it: weird.
Router shows red internet light sometimes.
Connection speed is down from 16/17mbps to 14 with blips down to 3.
Any ideas?
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Re: Broadband disconnection
19-10-2015 12:12 PM
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Hi Mardler,
I've tested your line a few times this morning, and each time it has suggested that there may be a disconnection in the phone network somewhere.
It may be worth getting in touch with your phone provider to see if they can get to the bottom of this.
I've tested your line a few times this morning, and each time it has suggested that there may be a disconnection in the phone network somewhere.
It may be worth getting in touch with your phone provider to see if they can get to the bottom of this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: Broadband disconnection
19-10-2015 1:05 PM
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Thanks, Matty.
BT!
BT!
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