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Broadband cutting out intermittently

Posts: 1
Registered: ‎25-04-2020

Broadband cutting out intermittently

Hi. Our service has been cutting out intermittently since yesterday morning (Friday, 24 April). All devices; I’ve checked the router when down and it reports that the internet isn’t connected. Goes back up within 1 or 2 minutes. Are there an6 current issues with your service?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Broadband cutting out intermittently

Hi @Strandoo


Welcome to our forum.

Sorry to hear about problems with your connection. I can see that there were quite few drops on Friday and Saturday but now line is again stable.
I have tested your line and there is a fault on it but it may be caused by internal wiring. Can you please follow this guide to exclude issues with internal wiring before we will arrange engineer visit?

If it won't help you can raise this fault here