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Broadband constantly dropping out (WiFi ok)

dazpiece
Dabbler
Posts: 12
Thanks: 1
Registered: ‎13-10-2018

Broadband constantly dropping out (WiFi ok)

Can anyone help? Since last night/early this morning, the broadband connection is constantly dropping out. It stays on for max 3 mins, then I get the flashing orange light, solid orange, orange broadband light, then the blue light and a connection for 3 mins before it rinses and repeats this all.

Here's an extract of the most recent event log - definitely repeated issues with resolving host, also errors with packets?
1 REPLY 1
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Broadband constantly dropping out (WiFi ok)

Hi @dazpiece 

 

Sorry to hear you are having issues with your service. 

 

I can see that subsequently we have raised this up to our supplier to investigate - you can view the ticket explaining this here

 

Please do not hesitate to get back in touch with us if you need ever need more assistance. 
 

Thanks, 

MoR