cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband constantly dropping out. Sync speed at 0.5MB

vericode
Newbie
Posts: 4
Registered: 16-12-2012

Broadband constantly dropping out. Sync speed at 0.5MB

As the title says, our BB has been on and off for over a week now, at first it would lose connection then be ok again after a few minutes (retaining its ~20MB speed)... but now its stuck at 0.5MB and still dropping out quite often. It's been great until this last week or so, seems others are having similar issues..?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Broadband constantly dropping out. Sync speed at 0.5MB

It looks like your connection has become banded due to the drops on your line as shown below.

image14779337228964

I can see you already have a fault raised. We'll get that picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team